Privacy Policy

2. Information We Collect

We collect minimal information necessary to fulfill your orders and deliver your gear efficiently:

• Contact Information: Your first name, last name, and active telephone number when placing an order.
• Shipping & Delivery Details: Your governorate, city/town, building/street address, and optional delivery notes required for courier dispatch in Lebanon.
• Technical Data: Basic usage data such as your browser type, device details, and IP address collected automatically to maintain website security and performance.

3. How We Use Your Information

Your personal information is strictly used for operational purposes related to your order:

• To process, verify, and dispatch your Cash on Delivery orders to your address in Lebanon.
• To contact you via phone or SMS for order confirmation, delivery coordination, or delivery schedule updates.
• To address customer support inquiries, exchange requests, or return requests.
• To optimize layout, performance, and accessibility of the VAYN web store.

4. Payment Privacy & Financial Security

VAYN operates exclusively on a Cash on Delivery (COD) basis within Lebanon.

Because all transactions are settled in cash upon physical package delivery, VAYN does NOT collect, store, transmit, or process any credit card, debit card, bank account, or digital payment credentials online. You can shop with total confidence knowing your sensitive financial credentials are never entered or stored on our servers.

5. Data Sharing & Third Parties

We value your trust and maintain a strict stance against selling your personal data:

• No Data Selling: We NEVER sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing networks.
• Courier Partners: We share your recipient name, phone number, and delivery address solely with courier personnel and local shipping couriers in Lebanon for the explicit purpose of delivering your package.
• Legal Compliance: We may disclose information only if required by applicable Lebanese laws, law enforcement requests, or to protect the rights, property, and safety of VAYN or our customers.

6. Cookies & Local Browser Storage

Our website uses browser local storage (localStorage) to provide a seamless visual and shopping experience:

• Shopping Cart (vayn_cart_v1): Saves items added to your cart locally on your device so your items persist across page navigation.
• Theme Preference (vayn_theme_v1): Remembers your chosen aesthetic theme (dark or light mode) to prevent screen flickering when navigating pages.

These local storage items are stored purely on your personal browser device and are not used for third-party tracking.

7. Data Security & Retention

We implement industry-standard organizational and technical measures to protect your information against unauthorized access, loss, or alteration. All web communications are transmitted over secure HTTPS encryption. Order record details are retained only for as long as necessary for delivery, customer service, tax compliance, or accounting obligations.

8. Your Rights

You have full control over your personal data. You may request to:

• Access and review the personal information we hold about your order history.
• Request corrections or updates to your contact or shipping details.
• Request the permanent deletion of your customer information from our delivery records after order fulfillment.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact our privacy officer: